Prepare your journey
with SunExpress.

1. Prepare your request

Build one route worksheet with every flight number, operating carrier, transit point and travel date. Add the traveler and animal details, equipment measurements, and questions still awaiting an answer. Read the linked official pages in full before making non-refundable arrangements.

Keep the airline decision, border-entry clearance and veterinary fitness assessment in separate parts of your plan. The existing carrier guide can help organize measurements.

2. Pets

Reserve by telephone at least three working days ahead. Cabin: one cat/dog per passenger, ≤8 kg including carrier, ≤55×40×23 cm; locked carrier stays on floor. Flight quota and species mixing are unspecified. No pet cabin/checked-baggage service to/from UK. Dubai departures permit cabin/hold; DXB/AUH arrivals require AWB cargo. Obtain acceptance; check breed exclusions and hold equipment requirements.

The directory entry retains the previously reviewed overview and fee examples. Request a complete quotation for your own itinerary, including currency, payment timing, changes and cancellation terms. Keep the accepted arrangement with the booking.

3. Assistance

Certified guide dogs for blind/deaf passengers travel free in cabin or hold, uncaged in cabin. Reserve ≥48 hours ahead; maximum two guide dogs in cabin per flight. Muzzle use is recommended.

The page separately offers free emotional-support dog carriage: reserve ≥3 working days ahead. ESA/psychiatric-dog documentation includes a signed, letterheaded licensed mental-health doctor’s certificate dated within one year of departure.

The separately indexed special-needs form requires ESA muzzles. Confirm its current use and submission method. Ask about route-specific training evidence for organization-trained or individually/owner-trained dogs, leash/control, placement and passenger allowance; these remain unresolved.

Request through the service center, ticket office, agency or tour operator; await approval email. The page requests rabies records, animal passport and applicable origin/destination documents.

Verify UK/UAE exceptions separately; none is established here.

Use the existing training reference and UK and Europe reference for background. A general reference is not an individual acceptance decision.

4. Contacts

Passenger enquiries: Help Center numbers are Germany +49 69 310 997 97; EU countries +31 97010269797; Türkiye 444 0 797; UK +44 2081579797; other countries +90 232 444 0 797. Provider call charges may apply.

The Air freight page directs international commercial cargo to Lufthansa Cargo and domestic cargo to Turkish Cargo. Its contacts are for freight; passenger baggage uses passenger support.

Record whom you contacted, when, the case reference, the question and the answer. Keep an acknowledgement separate from the final decision. Send only the information needed for the request through the official channel.

5. Check entry separately

Use the existing country guides to organize a separate government checklist. Verify departure, transit and destination requirements with the responsible authorities and your official veterinarian. Match the instructions to the animal’s origin, travel history and actual route. Airline website summaries do not replace that check.

6. Keep decisions together

Assemble the confirmed itinerary, written approvals, required originals, submitted forms, payment records and responsible-office contacts. Review unanswered points before departure and reopen the plan after a flight, operator or route change. Everyone helping with the journey should have the current version.

Related planning

Related reading: Airline guides · Service-dog reference.

Official sources and scope

• Policy
• Terms
• Assistance
• Indexed form
• Contact
• Air freight

Official references checked October 16, 2026. The indexed form’s current use needs confirmation. Obtain a decision for your actual itinerary.